A LEGAL DISCLAIMER

·   Third-Party Carriers: Outdoor Depot uses third-party shipping carriers to deliver products to our customers. Once the product is handed over to the carrier, Outdoor Depot is not responsible for delays, lost packages, or damage caused by the carrier during transit. Any issues arising after shipping are the responsibility of the carrier, though we will assist in resolving the matter with them.

·   Force Majeure: Outdoor Depot is not responsible for delays in shipping due to circumstances beyond our control, including natural disasters, pandemics, strikes, or customs delays.

 

📦 Shipping Policy (Canada Only)

 

Thank you for shopping at [Your Store Name]! We are proud to offer fast and reliable shipping to our Canadian customers. Please read our shipping terms below.

 

🕒 Processing Time

 

·   Orders are typically processed within 2–3 business days.

·   Orders placed on weekends or holidays are processed on the next business day.

·    During high-demand seasons, processing may take slightly longer. We’ll notify you if that’s the case.

 

📦 Estimated Delivery Times

 

·    Delivery times vary depending on your location and the shipping method selected at checkout. The estimated shipping times are :10–20 business days.

·    Please note that shipping times do not include processing time. Certain remote regions or strict customs regulations may cause additional delays.

🕐 These are estimated timeframes. Delays may occur due to customs inspections, postal backlogs, remote area delivery, or other external factors.

 

🚛 Shipping Methods

 

·  All orders are shipped using Standard Shipping through our trusted fulfillment partner.

·  Shipping methods are selected to ensure the best delivery performance based on your region.

 

💸 Shipping Costs

·   We offer free shipping on all orders, regardless of destination.

·   No minimum purchase required.

 

🔍 Order Tracking

Once your order ships, you’ll receive a tracking number via email.
You can track your order at any time through our tracking page:
👉 Track My Order

Please allow up to 3 business days after shipment for tracking updates to appear.

 

🚫 Lost or Damaged Items

We’ve got your back.

If your order:

·   Shows as in transit, pending, or has no tracking updates for over 60 days after shipment,

·   And was sent to a valid address in a supported country,

·   Please email us at info@outdoordepot.com within 20 days of delivery with photos or videos showing the issue.

You are eligible for a free replacement or a full refund

 

Note: If the tracking shows the order was delivered, but you did not receive it, you must provide an official non-delivery certificate from your local post office for a refund to be considered.
👉See our Refund Policy for full details.

 

🚚Shipping Issues

 

If a package is marked "delivered" but you haven't received it, please check with neighbors or your local post office. If unresolved, a non-delivery certificate with an official seal from your post office is required to open a dispute.

We are not responsible for delivery issues caused by incorrect/insufficient addresses, unclaimed packages, customs clearance failures, or refusal to accept delivery.

 

⚠️ Delivery Limitations & Responsibilities

We are not responsible for:

·         Incorrect or incomplete addresses entered at checkout

·         Packages refused or not claimed by the recipient

·         Delays due to customs, natural disasters, strikes, or other force majeure

·         We only ship to Canada. Orders to other destinations will not be processed.

·         Some remote addresses may incur additional shipping fees.

 

Please make sure your shipping address is accurate and accessible to your local postal service.

📩 Contact Us

If you have any shipping-related questions, we’re happy to help!

📧 Email: outdoordepot.ca@gmail.com
⏱ Customer service available Monday–Friday, replies within 24–48 hours